We want you to get your order ASAP, so we move fast. Once an order has processed, it can’t be cancelled or changed.

Absolutely! We have a hassle-free return policy. If the product doesn't meet your expectations, email us within 30 days from the original purchase date at support@trykure.com. We'll send you a free return postage bag, and your refund will be processed promptly once we receive the returned item.

If you purchased Kure products from a retail location, please return them to the place of purchase. We only accept returns from purchases made directly through our website.

Once your returned product has been received, we'll process your refund within 3-5 business days back to your credit card. If you paid by bank transfer, include your bank account number with your return package for the refund.

If you haven’t received your refund yet, first double-check your bank account. Next, contact your credit card company or bank, as processing times can vary. If you still don’t see your refund after that, reach out to us at support@trykure.com for further assistance.

We accept Visa, Mastercard, AfterPay, Zip, Laybuy, and direct deposit.

New Zealand Orders
Shipping is a flat-rate of $3.95 New Zealand wide.

International Orders
A tracked courier fee of $30 applies. Please check your local regulations on hemp products, as we cannot be held liable for any customs issues.

Orders received before 2 PM NZ time are shipped the same day. A tracking code will be provided upon fulfilment, and delivery typically takes 1-2 days within New Zealand.

Enter your tracking number into our order tracker

Sometimes shipments can be marked delivered but arrive the next day. If you don’t receive it, just email us at support@trykure.com, and we’ll investigate.

No worries, we’ve got your back. Email us at support@trykure.com, and we’ll help resolve it.

Please email support@nzhempress.co.nz the missing item(s) along with a photo of the item(s) that you did receive. We can then organise for the missing items to be sent.

Step 1: Click here to apply for a free MyKure™️ membership and get 15% off our range.

Existing members/customers should click here to login.

Need help?
Give us a call or request a call back by texting: 0225915954
[Monday - Friday: 9AM - 5PM NZDT]

Email:
support@trykure.com

In the first week, focus on taking the right amount of oil or capsules for your body. Look for improvements in stress management and sleep quality. Adjust your dosage as needed if you don’t notice changes within the first few days.

Some bodies take longer to respond. Our products address the areas that need the most attention first, so be patient. Keep track of changes over time, and feel free to adjust your dosage. We offer a 30-day guarantee to ensure you're satisfied with your experience.

For sensitive skin, use our Kure Body Balm. If you experience any discomfort, reach out to our support team for personalized advice.

If you're taking the oils on an empty stomach and experiencing discomfort, try taking them with food. Start with a smaller dose and gradually increase until you find the right balance.

Yes! For best results, we recommend starting with one of our bundles like Hempseed Oil & Maca, as these ingredients can enhance the effects of Kure oil.

Please consult your healthcare provider before making any changes to your medication. Our products promote holistic well-being, but each person’s medical history is unique.

Hemp oil is derived from the whole plant and contains cannabinoids like CBD, while hempseed oil comes from the seeds and is rich in nutrients but does not contain cannabinoids. Both have different benefits: hemp oil helps with stress, pain, and sleep, while hempseed oil is great for skin health and balancing hormones.

Hemp balms are designed to work gradually. For some people, relief may take a few applications. If you don’t notice a difference within 7-10 days, try using our Relief Balm more consistently or in combination with one of our oils for enhanced benefits.

No. Our products are made with non-psychoactive cannabinoids, meaning they do not contain THC, the compound responsible for the "high" in cannabis. You’ll feel calm and balanced without any intoxication.

Yes! Our Hemp Face Serum is specially designed for facial use, but you can also use our full spectrum oil as part of your skincare routine for added nourishment and hydration.

Our products are made from all-natural ingredients, but if you have known allergies, particularly to hemp or any listed ingredients, please consult the product labels or reach out to us for clarification before use.