kure help centre
How can we help?
Find a quick answer, access member guidance or talk with our New Zealand team.
Choose what you need help with.
Most asked questions.
How do I join Kure?
Joining Kure is free. Select Join Kure and enter your email address. We’ll send you a six-digit access code so you can securely enter the private member area—there is no password to remember.
Once inside, you can access the member shop, practical guidance, member rewards and your Kure welcome offer.
Where will I find my six-digit access code?
Your six-digit access code will be sent to the email address you entered. It will usually arrive within a few seconds.
If you cannot see it, check your spam, junk or promotions folders and confirm that you entered the correct email address. Search your inbox for “Kure” if needed.
Why isn’t my login code working?
For security, access codes are temporary and only the most recently requested code will work.
Return to the login page, request a new code and enter the newest six-digit code from your email. Avoid requesting several codes in quick succession, as this can make it difficult to identify the current one.
If you still cannot sign in, contact our New Zealand team and tell us which email address you are using.
What is included in the New Member Starter Set?
The Kure Starter Set includes:
- Your first Kure Plus with the new-member 30% saving
- One FREE 30 ml balm
- Your choice of Muscle & Joint Care or Angry Skin Recovery
The set gives new members a simple place to begin. Further product information and member guidance are available after you sign in.
Do I need a discount code?
No. When you select the Kure Starter Set, the 30% new-member saving and FREE 30 ml balm are already included—there is no code to enter at checkout.
The welcome offer is intended for new Kure members and is available once per member.
How do I track my order?
We’ll email you a shipping confirmation and tracking link once your order has been packed and collected by the courier.
Select the tracking link in that email to view the latest delivery updates. If you cannot find the message, check your spam or promotions folders or contact our team.
How long does New Zealand delivery take?
Orders are dispatched from Canterbury, New Zealand, and your estimated delivery timeframe will be shown during checkout and in your courier tracking information.
Delivery can take a little longer for rural addresses, public holidays or during unusually busy periods. If your tracking has not updated or your parcel is taking longer than expected, please contact us so we can help.
How do I contact your team?
Our New Zealand team is available Monday to Friday, 9am–5pm NZT.
You can:
- Start a live chat for the quickest assistance (once logged in)
- Email support@trykure.com
- Select Contact Support to send us a message
For help with an order, include the email address used at checkout and your order number if you have it.
order support
Looking for an order?
Sign in to securely view your order status, tracking details and delivery updates. You can also get help with order changes, delivery questions or a damaged parcel.
You’ll be asked to sign in using the email address connected to your order.
new member offer
Your Starter Set, explained simply.
- Choose one Kure Plus size
- Choose one FREE 30ml balm
- Welcome saving is applied automatically
- Available once to all new customers
No coupon codes and no need to add the balm seperately.
Detailed product guidance lives inside membership.
Sign in to access product information, how-to videos, member FAQs and personal support connected to your order.
Not a member yet? Join free
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Helpful places to continue.
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